Day 2 – Tuesday Nov 27

Summary

Events for day two of the Msacroa conference.

Day Two

Events for Tuesday, November 27th

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9:00 am - 10:00 am

Session

What Are Your Superpowers? – Block 1

Lori Harris, Director of Registration and Clinical Placements, University of Maryland Baltimore Cynthia Pumphrey, Assitant Director, Registration and Clinical Placements, University of Maryland Baltimore

Are you using your super powers to improve your career? Session participants learn to identify and deploy their strengths to achieve their professional goals. You will discover how to display your gifts and increase your value in the market place.

9:00 am - 10:00 am

Session

Financial Aid for Admissions – Block 1

Michael Chando, Executive Director of Admissions and Financial Aid, Rowan College at Gloucester County

Are you getting those tricky financial aid questions from your prospective students and finding yourself unsure of how to reply? Do you feel like you could provide a better experience for the student if you had a bit more knowledge of the complex financial aid process? This session will review some of the basics of financial aid as well as highlight some of the new changes that will help you answer those questions. This session focuses on the federal grant and loan programs and the hows and whys behind them.

9:00 am - 10:00 am

Session

911: Business Continuity Planning for Institutions of Higher Education – Block 1

Deborah Palicia, Registrar, Berkeley College
Candace E. Bottani, Associate Registrar, Berkeley College

Recent events such as hurricanes, flooding, and wild fires, has forced many institutions of higher education to focus on alternative ways of providing services to students and alumni. This session will give a brief overview of the components of a Business Continuity Risk Management Plan. Starting with a Business Impact Analysis, attendees will participate in an interactive scenario to begin the conversation about creating a personalized business continuity plan for their institution. It is better to be proactive than reactive.

9:00 am - 10:00 am

Session

Compliance 101 – Block 1

Guest Speaker

Judith W. Spain J.D, CCEP, Professor, Eastern Kentucky University

Changing laws and recalcitrant faculty, staff, and students make compliance with federal and state laws and institutional policies an increasing challenge. Could you be in the unique position to rise to the challenge to advocate for an effective institution-wide compliance program? This session focuses on how to build a robust compliance initiative supported your institutional leaders, how to develop, implement, and monitor a compliance program, and how to avoid risk and avoid being tomorrow’s headline scandal.

9:00 am - 10:00 am

Session

Student Planner Self-Service Implementation (Colleague) – Block 1

Katherine Kelley, IT User Liaison, Manhattanville College/Ellucian

This session is dedicated to Colleague Student Planner/Self-Service Implementation. Come meet with an Ellucian IT User Liaison and ask all of your questions regarding setup, implementation, roll out plans, training suggestions, etc.

9:00 am - 10:00 am

Session

The Journey of the Learner: Leveraging Clearinghouse Services to Ensure Student Success – Block 1

Exhibitor Session

Meghan Godorov, Regional Director, National Student Clearinghouse
Sue Ledwell, Regional Director, National Student Clearinghouse

The mission of the National Student Clearinghouse is to serve the education and workforce communities and all learners with access to trusted data, related services, and insights. Our 25-year history has led us to this focus. Join us in this journey as we reveal the collaborative power of the services we provide to meet your needs for supporting learner success.

10:30 am - 11:30 am

Session

Information Security: A Business View for Higher Education – Block 2

Guest Speaker

Walter Kerner, Assistant Vice President and CISO, SUNY Fashion Institute of Technology

Cyber-attacks and information security are prominent in the news, from breaches of millions of financial records to threats to critical infrastructure. While it may not seem obvious, colleges and the information they store are primary targets for hackers of all sorts, whether the objective is to steal student data or critical research. In this session we’ll focus on information security from the perspective of college administrators. We’ll discuss what we really mean by information security and why it’s so important on college campuses. We’ll talk about how the threat landscape is becoming so much more challenging, and finally, what each of us can do to protect our information both in our college lives and at home.

10:30 am - 11:30 am

Session

Graduation Woes and Best Practices – Block 2

Jennifer Hawkes, Registrar and Director of Institutional Research, Rosemont College

Graduation time is a dreaded part of the academic year for the Registrar’s Office. Identifying who can participate and clearing students is stressful and filled with anxiety: what if I miss someone, what if there is a last minute addition, what if I have to tell a student a week prior to graduation they can participate! In this round-table session, we will discuss current processes from different institutions, what works, what are sticking points, and how we can help brainstorm solutions!

10:30 am - 11:30 am

Session

The First Year After ERP Implementation: Governance and Challenges – Block 2

Liz Jordan, Senior Director of Student Systems, Wilmington University

Wilmington University’s first academic year in Banner was 2017-2018. Hear about what issues cropped up in the first year, how they were handled, and about the system governance structure that was put into place. This session isn’t specific to Banner, but applicable to any ERP.

10:30 am - 11:30 am

Session

It’s Time to Replace your Legacy SIS: The Workday Student Experience – Block 2

Exhibitor Session

Jim Druckenmiller, Manager of Student Consulting, Workday

It’s no secret that early and active engagement with students directly impacts retention and completion rates. But how can you be sure you’re meeting your students? expectations throughout their entire academic journey in ways that are meaningful and effective? Does your current Student Information System provide a modern, mobile, and intuitive user experience that keeps your students on track for success? Come hear how higher education institutions can meet those challenges head-on with Workday Student, a cloud-based system with an entirely new take on student engagement and the management of student records

10:30 am - 11:30 am

Session

Exploring Etrieve: The Next Generation of Paperless in Student Services – Block 2

Exhibitor Session

Sutton Satcher, Marketing Coordinator, Softdocs

The idea of the ‘paperless institution’ has evolved over the years. From basic imaging and paper file conversions, to modern day enterprise content management platforms that include document management, electronic forms and workflow automation, schools are looking for technology to help meet growing demands from students that include immediate access to information from any device. Join us for a look at best practices around automating common student processes to assist in creating a campus-wide ‘paperless ecosystem’

11:45 am - 12:45 pm

Session

Increasing Yield and Decreasing Time to Action: Admissions and Registrar Working Hand-in-Hand – Block 3

Juliette Punchello, Senior Director, Office of Admissions & Enrollment Services, Thomas Edison State University
Catharine Punchello-Cobos, Registrar and Associate Vice President, Thomas Edison State University

The Office of Admissions and Enrollment Services, along with the Office of the Registrar, found a way to improve efficiencies related to the time to completion for official academic evaluations – mostly related to assisting applicants with ordering their official transcripts sooner than that had historically done. The pilot program engaged applicants with outreach to ensure that they would request their official transcripts with the promise of an expedited official academic evaluation.

11:45 am -

Session

From Combat to Civilian to Classroom: What We Do for Vets Makes a Difference – Block 3

Diane Sandefur, Director, Veterans Upward Bound, University of Pennsylvania

There are a multitude of hurdles veterans need to overcome when they transition from combat to civilian to the classroom. This workshop will focus on best practices to create quality college outreach programs that successfully support veterans who are pursuing higher education. We will explore the understanding needed to support veterans, the tangible contributions that are required, and the extra passion to transform a struggling veteran to a successful college student!

11:45 am - 12:45 pm

Session

Getting a Headstart – Block 3

Michael Chando, Executive Director of Admissions and Financial Aid, Rowan College at Gloucester County
Megan Ruttler, Executive Director, Center for College and Career Readiness, Rowan College at Gloucester County

Graduating high school classes are shrinking, and college recruitment has become more competitive. This leaves many of us wondering how we can grow our own college recruitment pools. Rowan College at Gloucester County (RCGC) has established a unique program that provides high school students with college credit while creating its own growing recruitment pool. This program has flourished and allows students to potentially complete all the requirements for, and earn, an Associate’s degree prior to their high school graduation. Come to this session to find out if you can use any of these tools to help you grow your own recruitment pool.

11:45 am - 12:45 pm

Session

Anatomy of a Customized Bulletin Implementation: Revitalizing your University Bulletin with CourseLeaf Catalog – Block 3

Exhibitor Session

Shari Friedman, Account Executive, CourseLeaf from Leepfrog Technologies
Anna Morrison, Multimedia Specialist, Office of the University Registrar, The Pennsylvania State University

With 24 campuses, more than 160 undergraduate majors, 190 graduate degree programs, hundreds of minors and certificates, two law schools, and a medical school, navigating Penn State’s academic offerings can be a daunting task. Discover how the University used CourseLeaf Catalog to transform its online bulletin from a relic of the print age to a dynamic, student-engaging publication. Learn how to take advantage of CourseLeaf’s flexibility to customize your institution’s bulletin to fit your unique academic structure and needs. From planning to vendor selection, project management to design, and lessons learned along the way, follow the first phase of Penn State’s bulletin implementation journey with CourseLeaf Catalog from beginning to go-live, and find out what’s already in the works for the next phase.

11:45 am - 12:45 pm

Session

Partnering with Parents for Student Success – Block 3

Exhibitor Session

Cyndy Hill, Director of Parents Program, Pennsylvania State University
Leslie Gale, Customer Support Specialist, CampusESP

College students identify parents as the most influential people in their lives. Recent studies indicate interactions between parents and their college student averaging over 13 times a week (Hofer & Moore, 2010). What if colleges could utilize family involvement to positively influence student success? Colleges are creating one-stop shops where parents can stay appropriately engaged, resulting in higher student retention rates and smoother transitions to college life. Hear from a technology provider (CampusESP) and institution (Penn State), how parents are able to join ‘communities’ and receive timely and appropriate messaging as determined by the school and the parent.

2:00 pm - 3:00 pm

Session

Work Hard, Play Hard! Keeping Morale High and Turnover Low – Block 4

Elizabeth Kunde, Executive Director, Paradigm Inc.

Ever wonder what keeps your employees happy? What keeps them coming to work every day? Hint: Financial compensation is not the ultimate key to happiness. Come and find out the real answer for the majority of this generations work force! The best recognition programs, cost very little and can inspire people to reach new levels of performance. Join us for this fun, informative and exciting presentation on how to raise your employee’s to new heights, all on a very low budget! (Note: This is not an Exhibitor Session.)

2:00 pm - 3:00 pm

Session

Ethically Speaking: Student-Centered Approach to Enrollment – Block 4

Dr. Kimberly Benns, Associate Provost for Enrollment Management, Lincoln University

As admissions and financial aid professionals we are charged with meeting our enrollment numbers, improving retention and graduation rates. Ethically speaking, are institutional processes and practices ethical? Do you go to sleep at night wondering how your conversation, decision impacts students? In the midst of enrolling a student is your team having the high impact, high touch conversations? This session is aimed at examining the application of ethical principles with students at the center of the process.

2:00 pm - 3:00 pm

Session

Registrar Self-Assessment: How to Begin Learning More About Your Office – Block 4

Jan A. Mellon, Campus Registrar, Jefferson University

A Registrar’s Office serves the entire institution, from former and current students, to faculty and staff. As a Registrar, you have your perception of how your office is doing, but you have no evidence of how you are performing without obtaining feedback from all the populations you serve. This session will focus on how you could structure a formal departmental review, including utilizing resources like the Registrar’s Self-Assessment from AACRAO. We will also review how important it is to engage department staff so that they feel included in the process.

2:00 pm - 3:00 pm

Session

Intern, Work-Study Student, Ambassador, Co-Worker: Keys to Managing Student Employees – Block 4

Alison L. Maysilles, Director, Transfer Resource Center, New Jersey City University
Richard S. Sunday, Director of Admissions and Strategic Recruitment, Fashion Institute of Technology Marie DiLeonardo, MSW, Senior Admissions Counselor, Caldwell University

Both student and school benefit from the opportunity to learn valuable workplace skills, to receive additional funding, and to meet seasonal labor needs. These rewards also bring risks and other considerations unique to students who are also employees. In this session learn about best practices the presenters have used to manage student workers. Hear about key steps to recruit and select the most qualified students. Identify specific activities and motivate strategies you can take to set workplace and performance expectations. Share your best practices and experiences as well.

2:00 pm - 3:00 pm

Session

Coffee Klatch with Credentials – Block 4

Exhibitor Session

Mindy Starcher, Vice President, Credentials Solutions
Natalie Spooner, Sales Consultant, Credentials Solutions

You bring the coffee and we’ll supply the cookies! Join Mindy and Natalie for a relaxed, interactive session that is designed for both current customers and those that have a desire to streamline their academic transcript processing. There will be a general overview of our services as well as open conversation with
attendees. Customers and prospects alike are welcome to provide feedback and ask any questions they may have. We will also devote a portion of the session to hearing what you think are pressing issues in the Registrar world. Help us understand the things that are important to your students and staff so we can investigate whether there are other services that we could be providing.

3:30 pm - 4:30 pm

Session

Help Yourself to Mindfulness – Block 5

Stayce McMackin, Assistant Registrar, Penn State Abington College

This session is designed to help you become mindful throughout your day for better focus and stress reduction. The session will involve mindful eating demonstration, mediation and instructional demonstration of chair yoga poses and stretches. Note: all demonstrations will be done by presenter and optional for participants.

3:30 pm - 4:30 pm

Session

Withdrawals and the Return of Title IV – Block 5

Joyce Farmer, Director of Financial Aid, DeSales University

This session will cover the types of withdrawals outlined in federal student aid regulation and provide an overview of how withdrawals affect return of federal (Title IV) fund calculations. Additional guidance will be provided for treatment of withdrawals and return of Title IV calculations for students who withdraw from programs offered in modules.

3:30 pm - 4:30 pm

Session

Student Veteran Support: Enrollment Year in Review – Block 5

Brooks Raup, Student Veteran Coordinator, University of Delware

Certifying eligibility for G.I Educational benefits is only a small part of supporting veterans as they transfer from military service to higher education. The University of Delaware has had a full time dedicated Student Veteran Coordinator for over a year. This session will focus on the support structure for student veterans prior to having a dedicated Student Veteran Coordinator and the impact on student veterans and enrollment after a full year on the job.

3:30 pm - 4:30 pm

Session

AACRAO Session: Developing Great(er) Relationships with Community Colleges – Block 5

Guest Speaker

Jerry Montag, Director/Registrar, Northern Illinois University; AACRAO Vice President for Leadership and Management Development

With the challenges facing college and universities to increase their enrollment, retention and persistence rates, a great deal of these efforts to produce this yield is focused on community college students. Northern Illinois University (NIU) made considerable progress towards these endeavors. The process began by forming a committee to examine every aspect or what NIU does (or does not do) to make this initiative a reality. Some of the issues examined included timeliness of evaluations, transfer student scholarships, web or lack of web information, issue not accepting “D” grades from “C”s, and differences with the acceptance of NIU credit as compared to other Illinois state universities.

The presentation will focus on the efforts and initiatives NIU has done in building dynamic relationships, revising polices as needed and greater one-on-one interaction with community colleges in the state of Illinois. Additional areas to be discussed include the comprehensive reports developed, the recommendations submitted to university officials (including the suggested changes to archaic internal policies) and well as the success with building 2+2, 3+1, reverse transfer credit and other types of institutional relationships.

3:30 pm - 4:30 pm

Session

Assessment and the Administrative Office – Block 5

Deborah Tamte-Horan, Registrar, Muhlenberg College

Assessment has become one of the buzzwords in higher education. Institutions of higher education are continually being asked to participate in assessment activities. Usually, however, those conversations focus on the academic departments. What does assessment mean for administrative offices? Are we to participate in assessment as well? If so, how do we do it? This session is designed to provide information, ideas, and strategies for bringing the process of assessment into our administrative offices.

3:30 pm - 4:30 pm

Session

Fine-Tuning Your Curriculum Management Plan – Block 5

Exhibitor Session

Ty VanVranken, Regional Director, Kuali

Are you struggling to create a curriculum management plan that helps your unique institution run like a well-oiled machine? Are your workflows not really working for you? Do staff struggle to contribute in the right way? Join us as we discuss how colleges and universities are tackling these problems head-on to give both administrators and students a superior experience. You’ll come away with best practices for how to tackle your curricular conundrum and create a seamless digital experience.


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