Day 3 – Wednesday Nov 28

Summary

Events for day three of the Msacroa conference.

Day Three

Events for Wednesday, November 28th

Filter events

8:00 am - 9:00 am

activity

Breakfast

9:00 am - 10:00 am

Session

Focusing on Student Success by Improving Efficiency and Effectiveness – Block 1

Naomi Nash, Director of Student Success Initiatives, University of Delaware
Jeff Palmer, University Registrar, University of Delaware

The University of Delaware is a large, decentralized institution with seven colleges and about as many new strategic priorities! Increasing demands and expectations, coupled with limited personnel resources, requires offices such as the Registrar’s Office to leverage the use of technology and other best practices in order to maximize their efficiency and effectiveness. This presentation will explore the implementation of new technologies and the retirement of old tools, the formation of working groups and task-forces, partnerships to improve academic policies, overhauling office processes and more.
Join UD for a presentation on successes, challenges and lessons learned when striving towards efficiency and effectiveness to support their student success efforts.

9:00 am - 10:00 am

Session

10 Questions to Ask to Understand Your Retention Challenges – Block 1

Brian Galloway, Director of Student Retention Services
Daniel McDevitt, Director, Office of Student Success, Saint Joseph’s University

The best way to increase enrollment is to maintain enrollment! Boards want stable revenue, regulators want outcomes and accountability, parents want lower costs, students want better options and you just want to know where to start. See the ten questions every enrollment manager should ask to find the opportunities in their schools’ retention challenges. Brian and Dan have more than 20 years combined experience in enrollment and student retention and bring a data-driven approach to the growing field of student success and retention management. You will see real data sets and results and learn from their mistakes in this fast-paced and interactive session.

9:00 am - 10:00 am

Session

Inspiring Transformational Leadership – Block 1

Bianca M. Thompson-Owen, MA, Assistant Dead for Enrollment Management and Student Success, School of Health Professions, Rutgers, The State University of New Jersey

Leadership is manifested in various ways throughout an organization. Leadership characteristics can be found among anyone who demonstrates the true drive to influence organizational change. This session will explore how one leader inspired authentic and transformational leadership within their unit. We’ll explore a historical overview of leadership in higher education, develop knowledge and understanding of transformational authentic leadership, gain tools and ideas to help inspire leadership in staff, and explore opportunities to build leaders within your organizations.

9:00 am - 10:00 am

Session

The Obstacle is the (Administrator’s) Way – Block 1

Doug McKenna, University Registrar, American University

Ryan Holiday’s book The Obstacle is the Way has become a bestseller as it swept through the professional and collegiate athletics and executive leadership communities due to the accessibility and applicability of his reflections on the Stoic philosophy. These principles are equally relevant for higher education administrators who encounter many challenges in the course of our work. This session will explore approaches to turning challenges into opportunities through a refined perception, right action, and a resilient will. You will see how, in Marcus Aurelius’ words, “the impediment to action advances action. What stands in the way becomes the way.”

9:00 am - 10:00 am

Session

Transforming Student Services: The Move to a One-Stop Model – Block 1

Naomi Nwosu-Stewart, Director of Enrollment Management Services, CUNY- John Jay College of Criminal Justice

In this session, we will focus on the conceptual and organizational frameworks that were explored to transform a limited enrollment management student services center to a “One Stop” shop. First we will provide examples of realistic student issues to open a discussion about student services on individual campuses. Next we will discuss the limitations of the prior model, and the concerns raised by campus constituents. In addition, we will review the revamping of the model through the lens of administrators, staff members, students and faculty. Lastly, we will explain the next steps of pending initiatives to further enhance student services.

10:00 am - 10:30 am

activity

Refreshment Break and Prize

10:45 am - 11:45 am

activity

Plenary Session – A View from the Top

Guest Speaker

Fr. James Greenfield, OSFS, President, DeSales University

We’ll get a “view from the top” from DeSales University’s first alumnus President.

12:00 pm - 1:15 pm

activity

Business Luncheon

*Be sure to check the box on your conference registration so we know you’re coming!*

1:30 pm - 2:30 pm

Session

Bridging the Gap Between Catalog and Departmental Resources – Block 2

Michael Fennell, Senior Associate Registrar, University of Delaware
Theresa Coulter-Thurley, Assistant Registrar, University of Delaware

The University of Delaware, like so many other institutions, has a centralized online catalog controlled by one entity and decentralized college and departmental websites that are controlled independently. Over the years this has created a number of examples of incorrect, outdated and incorrectly interpreted information which impacts students ability to navigate an already complex set of policies, procedures and academic curricula. This past year the Registrar’s Office along with the assistance of college/departmental technical, communication and administrative support have worked to leverage a mechanism in the course catalog (Acalog) to transpose critical data (program curriculum, academic policy, etc.) into college/departmental websites to ensure that information is up-to-date, consistent and accurate. This presentation will encompass both the rationale, the obstacles and our progress on this project to date.

1:30 pm - 2:30 pm

Session

Preferred Name from the Registrar and Admissions Perspectives – Block 2

John Wheeler, Registrar, Raritan Valley Community College
Carolyn White, Director of Admissions and Recruitment

We will discuss the evolution of practice in accommodating transgender students’ requests for a “preferred name,” and facilitating their college success, since last year’s Raritan Valley Community College presentation on this topic. This time, we will focus on Admissions and Registrar practices. In the process, we hope to reflect on the larger societal changes (and the pace of these changes) that are driving community college student services practices, and facilitate a helpful discussion of how to address these changes with limited time and resources.

1:30 pm - 2:30 pm

Session

From Co-Worker to Boss: How to Help Yourself, and Your Team, to Adjust – Block 2

Katherine Scoville, Registrar, The Sage Colleges
Jeneen Kelly, Registrar, Manhattanville College

You’ve worked hard, you finally got the promotion you wanted for so long! Now what? Transitioning from being someone’s co-worker to their boss can be a little stressful, and dealing with different personality types, who all deal with change differently than yourself can bring a whole host of concerns

 


to figure out. This session will give thoughts, advice and anecdotes from a new Registrar on how to help deal with change. Come join for laughs and cringe worthy stories on the first year of a new role.

1:30 pm - 2:30 pm

Session

Ethical Dilemmas in College Admissions Practices: A Case Study – Block 2

Dr. Benjamin Enoma, Director of Admissions, Touro College

The literature of Higher Education and Enrollment management is replete with competitive marketing strategies and the race for FTEs. Qualified students are rare commodities in limited supply and institutions position themselves more and more as denizens of humanitarian marketing. All Institutions sell an intangible product and we measure their “brand promises” in symbolic capital encased in the politics of ranking, service delivery, pricing, and communications. We are mostly non-profit but businesses nonetheless.

What ethical considerations should guide our college admissions practices, are we counseling students or closing sales? Are we pushing the quest for knowledge and the habits of investigation? Is the bottom line driving our modus operandi? Are we pushing knowledge qua knowledge in the Gramsci’s sense of disinterested Knowledge and good sense? What culture of learning are we propagating? Are we flirting with a culture of distortions and miscommunications A.K.A. Bragging rights? These questions shall frame our exploration in this workshop.

2:45 pm - 3:45 pm

Session

The Professional School Registrar: A Career Opportunity – Block 3

Regina Wilmes, Associate Registrar, Rowan University School of Osteopathic Medicine

The responsibilities of a professional school registrar can be significantly different than those of someone who works in a registrar’s office serving undergraduate and/or graduate students. If you’ve ever considered applying for a position as a professional school registrar, or wondered about what that position entails, come learn about the typical duties, expectations, and rewards. Considering a position at a professional school (Dentistry, Law, Medicine, Optometry, etc.) could open up a new opportunity to broaden your experience and set you up for career growth.

2:45 pm - 3:45 pm

Session

Contemporary Career Pathways in Enrollment Management – Block 3

Tania Castaneda, Associate Vice Chancellor of Enrollment Management and Director of Admissions, Rutgers University
Erin Finn, Associate Vice Provost for Enrollment Management, Thomas Jefferson University

This session will explore what the modern career path in enrollment management looks like in higher education today. Across all professions, contemporary careers have fewer boundaries and are less linear, and both aspiring and experienced enrollment management professionals should understand how to craft an ideal and fulfilling career. We will examine the common and not-so-common routes to professional progression and leadership in enrollment management, with a particular emphasis on the field of admissions. Your presenters, a group of experienced professionals, will share their personal career pathways, and offer tips for growth and getting ahead along the way. All experience levels are welcome.

2:45 pm - 3:45 pm

Session

What’s Up Doc? – Block 3

Patrick Elliott, Associate Vice President for Enrollment Services, Harford Community College Bianca Thompson-Owen, Assistant Dean for Enrollment Management, Rutgers University
Kristin Waters, Director of Enrollment Management Services, Borough of Manhattan Community College
Ian K. White, University Registrar & Director of the Center for Advising, Records and Enrollment Services, Caldwell University

If you have been toying with the idea of going back to school for that terminal degree, then this session is for you. During this session, you’ll hear from working professionals who are in varying stages of the doctoral process (including one who is done!) and varying stages of life (new jobs, parents, spouses, new city relocation!). You’ll be able to hear these panelists’ stories on what motivated them to return to school, what they wished they knew before doing so, what they hope to get out of their program, and tips to keep in mind while doing your own research. There will be ample time to ask your own questions about the process!

2:45 pm - 3:45 pm

Session

Adult Learners: From Recruitment to Retention – Block 3

Elyce Kaplan, Campus Registrar, Penn State Schuylkill

More and more adults are returning to colleges and universities to obtain degrees. Some come to your college or university from recruitment, some from job lay-offs, and some for self-improvement. In this session, we will go over some ideas on how to recruit adult learners, address their needs during the application process, discuss their uniqueness in advising and class selection, how to help with student aid concerns and what can you do to retain them at your campus.

2:45 pm - 3:45 pm

Session

Recognizing High Impact Experiences on the Academic Transcript – Block 3

Jeremy Maisto, Assistant Dean and Registrar, Lebanon Valley College
Kelsea Gonzalez, Associate Registrar, Lebanon Valley College

Learn how Lebanon Valley College implemented a rigorous process to define, recognize, and require high impact experiences aligned with AAC&U criteria. This session will discuss how these experiences were integrated into the LVC curriculum along with the process developed to track their completion and notation on the academic transcript. Considerations such as curricular approval, registration, grading, and graduation evaluation, as well as implications for institutional research and marketing/recruitment, will be addressed.

3:45 pm - 4:15 pm

activity

Farewell Refreshment Break


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